Frequently Asked Questions
How can I track my package?
Your shipping info (including tracking number) will be emailed to you when the order is shipped.
You can use the tracking number to check updates on your package via the USPS website.
How will I know when my order has shipped?
Once we ship an order, our system will automatically sends a notification email to the address you provided with 2-3 hours.
How long will it take to receive my order?
We generally ship all orders within 1-2 business days. While shipping times may vary, they generally arrive between 3-5 days after being shipped.
How do I know the products are authentic?
We have a COA (Certificate of Authenticity) for every product that we sell. They’ve been lab-tested and verified by a third party.
If you don’t see the COA available on the product page, email us at email@example.com and we’ll send it to you.
Do you have COA for your products?
Yes, we have a COA for every product we sell. If you don’t see the COA available on the product page, email us at firstname.lastname@example.org and we will send it to you.
How does Gridiron keep prices so low?
Really, the question is why have other companies raised prices so high? The supplements industry as a whole takes an outrageous profit margin–often 70 to 100 percent!
Will Gridiron add new products? How do you approach new/alternative supplements?
Our goal is to offer a minimum of 10 new products every year.
We are constantly researching new nutrients and designing new supplements. Our top priority is ensuring that all of our products are safe, healthy, and legal. That said, if you have a question or idea about a new product, feel free to ask!
Why do some products taste sweet?
Stevia. We use stevia as a binding agent for a number of our products. Despite its higher cost, we do this because typical alternatives (magnesium stearate, microcrystalline cellulose) have been known to cause allergic reactions for consumers.
Where does Gridiron buy ingredients from?
Most of our ingredients are made in China–they are the world’s largest supplier by far.
It says my package was delivered, but I never received it. What should I do?
Please check with your local Post Office before contacting us. We have no control over shipment once the package leaves our facility. We do our very best to get your products delivered to you in a timely manner.